miércoles, 20 de julio de 2011
Consecuencias de un cliente insatisfecho
Un claro ejemplo de las consecuencias que puede tener no hacerse cargo de los inconvenientes casuados a clientes:
"United Breaks Guitars" is a song by Canadian musician Dave Carroll and his band, Sons of Maxwell. It chronicles a real-life experience of how his guitar was broken during a trip on United Airlines in 2008, and the subsequent reaction from the airline. The song became an immediate YouTube and iTunes hit upon its release in July 2009. [...] The Times newspaper reported[14] that within 4 days of the video being posted online, United Airline's stock price fell 10%, costing stockholders about $180 million in value.
Fuente: http://en.wikipedia.org/wiki/United_Breaks_Guitars
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Otro ejemplo de como el poder ya no esta en manos de unos pocos. La prepotencia y superioridad como "modus opernadi" ya no está inpune.Lo de BP es tremendo.
ResponderEliminarOtro ejemplo.
http://www.entremujeres.com/espectaculos/famosos/celebridades-reputacion-online_0_444555627.html